Privacy Policy

Last updated: 17 July 2026

Grillpeckers Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, submit a catering enquiry, contact us, or use our services.

A UK privacy notice should clearly explain what personal information is collected, why it is used, the lawful basis for using it, who it may be shared with, how long it is retained, and the rights available to individuals.

1. Who we are

Grillpeckers is operated by Grillpeckers Ltd.

  • Business name: Grillpeckers Ltd
  • Registered address: 3rd floor, 86-90 Paul Street London EC2A 4NE
  • Company number: 16660604
  • Email address: info@grillpeckers.com
  • Telephone/WhatsApp: 07984 952654

For the purposes of UK data-protection law, Grillpeckers Ltd is the data controller responsible for the personal information described in this policy.

2. Information we collect

Depending on how you interact with us, we may collect:

  1. Your name
  2. Telephone number
  3. Email address
  4. Billing and delivery addresses
  5. Postcode and delivery instructions
  6. Details of your food orders and catering enquiries
  7. Event details, guest numbers, venue information, and menu preferences
  8. Allergy or dietary information you provide
  9. Payment and transaction information
  10. Messages sent through our website, email, telephone, or WhatsApp
  11. Reviews, feedback, and complaint information
  12. Marketing preferences
  13. Website usage information, including your IP address, browser type, device information, and cookie data

We ask that you do not provide personal information about another person unless you have their permission to do so.

3. How we collect your information

We may collect personal information:

  1. Directly from you when you place an order
  2. When you submit a catering or contact form
  3. When you communicate with us by email, telephone, social media, or WhatsApp
  4. When you subscribe to offers or marketing messages
  5. When you leave a review or provide feedback
  6. Automatically when you use our website
  7. From payment providers, delivery partners, website providers, or other service providers involved in completing your order

4. How we use your information

We may use your information to:

  1. Process, prepare, and deliver your order
  2. Confirm payments and issue receipts
  3. Contact you about your order or delivery
  4. Respond to enquiries and complaints
  5. Prepare catering quotations and manage event bookings
  6. Accommodate dietary or allergy-related requests where possible
  7. Maintain transaction, tax, and accounting records
  8. Prevent fraud and protect our website and business
  9. Improve our food, services, website, and customer experience
  10. Send marketing messages where permitted
  11. Comply with legal, regulatory, food-safety, and insurance obligations
  12. Establish, exercise, or defend legal claims

5. Our lawful bases for processing

We will only use your personal information where we have a lawful reason to do so.

  1. Processing and delivering orders: performance of a contract
  2. Managing catering enquiries and bookings: taking steps before entering into, and performing, a contract
  3. Processing payments and refunds: performance of a contract
  4. Keeping tax, accounting, and transaction records: legal obligation
  5. Responding to enquiries and complaints: contract, legal obligation, or legitimate interests
  6. Preventing fraud and protecting our website: legitimate interests and, where applicable, legal obligation
  7. Improving our services and understanding customer needs: legitimate interests
  8. Sending optional email or text marketing: consent, or another lawful basis where permitted by law
  9. Managing legal claims: legitimate interests or legal obligation

Our legitimate interests include operating and improving Grillpeckers, protecting customers and the business, maintaining accurate records, and providing effective customer service. We consider whether these interests are proportionate and whether they could unfairly affect your rights.

6. Allergy and dietary information

Information about allergies or medical dietary requirements may reveal health information and may therefore be treated as special-category personal data.

Where you voluntarily provide this information, we will use it only to understand and respond to your food-safety or dietary request. We may rely on your explicit consent and, where relevant, other lawful conditions available under data-protection law.

We may share necessary allergy information with employees, kitchen staff, delivery personnel, or catering staff involved in fulfilling your order. We will not use it for unrelated purposes.

Please contact us before ordering if you have a serious allergy. Although we take reasonable precautions, we cannot guarantee that food will be completely free from cross-contact with allergens.

7. Payment information

Payments may be processed by independent payment providers such as Stripe or PayPal.

We may receive information confirming whether a payment was successful, the amount paid, and a transaction reference. We do not normally store your complete debit- or credit-card details.

Your payment provider will process your information under its own privacy policy.

8. Who we share your information with

Where necessary, we may share relevant information with:

  1. Payment-processing providers
  2. Delivery drivers or delivery-service providers
  3. Website, hosting, database, and technical-support providers
  4. Email, messaging, and customer-management providers
  5. Accounting, legal, insurance, and professional advisers
  6. Catering staff, contractors, venues, or suppliers involved in your booking
  7. Analytics and security providers
  8. Government departments, regulators, courts, law-enforcement bodies, or local authorities where legally required
  9. A purchaser, investor, or adviser if Grillpeckers undergoes a sale, restructuring, or transfer

We require service providers acting on our behalf to protect personal information and use it only for authorised purposes.

We do not sell your personal information to advertisers or other organisations.

9. Marketing communications

We may send you information about Grillpeckers offers, menu updates, events, or services where:

  1. You have given your consent
  2. You are an existing customer and the law permits us to contact you about similar services
  3. Another lawful basis applies

You can unsubscribe at any time by:

  1. Using the unsubscribe option in a message
  2. Replying "STOP" where appropriate
  3. Contacting us using the details in this policy

Withdrawing consent will not affect the lawfulness of anything done before consent was withdrawn.

10. Cookies and website technologies

Our website may use cookies and similar technologies to:

  1. Operate essential website functions
  2. Remember your shopping basket and preferences
  3. Protect the website from misuse
  4. Understand how visitors use the website
  5. Measure advertising or marketing performance

We will request permission before using non-essential cookies where consent is required. Essential cookies may be used without consent when they are necessary to provide a service requested by you.

Further details are provided in our Cookie Policy. The Phase 1 website does not currently use optional analytics or marketing cookies.

11. International transfers

Some of our service providers may store or process personal information outside the United Kingdom.

Where this happens, we will take appropriate steps to ensure that the information receives a level of protection required by UK data-protection law. These measures may include:

  1. Transfers to countries recognised as providing adequate protection
  2. Approved contractual safeguards
  3. Another legally permitted transfer mechanism

You may contact us for further information about the safeguards used.

12. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, insurance, food-safety, and complaint-handling requirements.

  1. Order, payment, invoice, and accounting records: normally six years after the relevant financial period or transaction
  2. Catering enquiries that do not become bookings: up to 12 months after the final communication
  3. Confirmed catering-booking records: normally six years after completion
  4. Customer enquiries and routine correspondence: up to two years after resolution
  5. Complaints or legal disputes: for the duration of the matter and any applicable limitation period
  6. Marketing information: until you unsubscribe, withdraw consent, or the information is no longer required
  7. Allergy information: only for as long as necessary to fulfil and document the relevant order, unless longer retention is legally required
  8. Website security logs: for a limited period appropriate to security and fraud prevention

These periods may be extended where information is needed for a legal claim, regulatory enquiry, fraud investigation, or another lawful purpose.

13. How we protect your information

We use reasonable organisational and technical safeguards designed to protect personal information from:

  1. Unauthorised access
  2. Accidental loss
  3. Misuse
  4. Alteration
  5. Disclosure
  6. Destruction

These measures may include access restrictions, secure passwords, encryption where appropriate, software updates, backups, staff guidance, and secure payment processing.

No internet-based service can be guaranteed to be completely secure. You are responsible for keeping account passwords and login information confidential.

14. Your data-protection rights

Depending on the circumstances and the lawful basis used, you may have the right to:

  1. Ask for access to your personal information
  2. Ask us to correct inaccurate or incomplete information
  3. Ask us to delete your information
  4. Ask us to restrict how it is used
  5. Object to certain uses of your information
  6. Receive certain information in a portable format
  7. Withdraw consent at any time where we rely on consent
  8. Object to direct marketing
  9. Complain to the Information Commissioner's Office

Not every right applies in every situation. We may need to verify your identity before responding to a request.

To exercise a right, contact us at info@grillpeckers.com. We will normally respond within the period required by law.

15. Children's information

Our website and ordering services are not designed to collect personal information directly from children.

Customers placing orders or making payments should be at least 18 years old or have the involvement of a parent or legal guardian.

If we learn that we have collected a child's information inappropriately, we will take reasonable steps to delete it.

16. Links to other websites

Our website may contain links to third-party websites, payment platforms, social-media pages, or delivery services.

We do not control these external services and are not responsible for their privacy practices. You should review their privacy policies before providing personal information.

17. Changes to this Privacy Policy

We may update this policy to reflect changes to our business, website, service providers, or legal obligations.

The latest version will be published on our website with the updated revision date. Where a change is significant, we may provide an additional notice.

18. Complaints

Please contact us first if you have concerns about how we use your personal information. We will investigate and try to resolve the matter.

You also have the right to complain to the UK Information Commissioner's Office.

19. Contact us